Last updated: March 16, 2022

Variations in the final colors of our garments

  • Due to our artisanal dyeing process, our garments color location and tonality may vary slightly compared to the photos on our website.

Changes to already placed orders

  • Any adjustment after your order is placed may have an additional cost depending on the adjustment.
  • If you want to make adjustments to your order once completed, keep in mind that delivery times may be restarted.

Custom Art Pieces

  • Our Custom Art Pieces are collection items or Collector Art Pieces with special modifications in design, measurements, colors, fabrics or any other specification.
  • A special modification may also include, adding, exchanging or removing design elements from an item, converting fixed accessories to removable and vice versa, or developing a new custom color palette for the item.
  • For modifications in measurements, colors, or design of an art piece, our staff will be happy to help you.

Unique Art Pieces

  • Our Unique Art pieces are garments made from scratch or garments based on external references or based on another Unique Art Piece.
  • Our Unique Art Pieces have a starting budget of $1,500 USD.
  • For Unique Arte Pieces, a 20% deposit of the minimum starting budget is required.
  • Our lead designer will be happy to help you create the wearable art piece of your dreams.

Development of Unique pieces

  • For your Unique pieces, you can expect the following steps:
  1. Initial conversation: One of our consultants will explore with you the options we have for you based on your budget, the type of piece you want and the type of event. Our consultants will schedule a virtual or face-to-face appointment with you and our designer to continue with the development of your Unique pieces. Before this appointment, you must make an advance of 20% of the minimum value for Unique pieces.
  2. Appointment with our designer: Our designer will meet with you to develop the concept and design of your piece of art, as well as explain the steps to follow. If a concrete design proposal is defined at this appointment, our designer will share with you a quote during the appointment.
  3. Design proposal appointment: If the final design proposal was not defined on the first appointment, on this appointment our designer will share the design proposals and their values based on the concept explored in the first appointment. Adjustments to the design proposal are made during this appointment. This proposal can take a minimum of 2 weeks.
  4. Art piece elaboration: Once the final design is defined, we will start making the art piece and the 4-month delivery window will start to count.

Delivery times

Custom Art Pieces

  • Although our delivery times may vary depending on special requirements, the base delivery time for these items is 40 calendar days.

Unique Art Pieces

  • Although our delivery times may vary depending on special requirements, the base delivery time for these items is 4 months.

Shorter delivery times

  • If you require a shorter delivery time, we may be able to adjust to your required delivery date for an additional 15% of the total value of the items to be delivered in advance. Subject to availability.

Sharing your Measurements

  • For Custom Art Pieces with custom designs and measurements or Unique Art Piece, we will ask you to share with us certain measurements of your body depending on the item you have ordered.
  • In addition to your measurements, we may also request front and back photos of you to help in the elaboration of your garment.
  • Make sure to share with us the correct measurements for your garments. We are not responsible for garments made with wrong measurements.
  • If you expect your measurements to change considerably in the short term, we recommend you place your order when you have defined the measurements to make your Art Piece.

Measurement Appointment

  • Currently, for orders outside of Colombia, we do not offer our measurement appointment service.

Dying in custom colors

Entreaguas Color Palettes

  • We can dye your art pieces in any Entreaguas color palette you want. This service is available for in stock ivory collection pieces, Collector, Custom and Unique Art Pieces.
  • For Unique Art Pieces, this service is included in the value of the piece.
  • The value of this service, which is added to the original value of the items to be ordered, is $49 USD for each color palette, plus $23 USD per additional item dyed in the same color palette.
  • Example 1: If you want to dye a top and a panty in our “Dusk Sky” color palette, the total value of the service is $72 USD ($49 USD for the top plus $23 USD for the panty).
  • Example 2: If you want to dye a top, a panty and a skirt in our “Dusk Sky” color palette, the total value of the service is $95 USD ($49 USD for the top plus $23 USD for the panty plus $23 USD for the skirt).
  • Example 3: If you want to dye a top and a panty in our “Dusk Sky” color palette, in addition to dyeing a skirt in Turquoise, the total value of the service is $121 USD ($49 USD plus $23 USD for the “Dusk Sky” top and panty plus $49 USD for the turquoise-dyed skirt)
  • Keep in mind that being a handmade process, colors may vary slightly from the reference image in terms of tonality, intensity and location in the final item.

Developing new custom colors

  • If you wish to dye your art piece in a new color that is not from Entreaguas, you can request this service with our staff for an additional value and delivery time.
  • This service is only available Collector and Unique Art Pieces. It is not available for collection items.
  • For Unique Art Pieces, this service is included in the value of the piece.

The steps to develop a new color are:

  1. Share with us the high quality reference image with which you would like us to develop a new color palette.
  2. Our team of artisans will develop a color sample based on your reference image.
  3. We will validate the color sample with you before dyeing your garment.
  4. For orders outside of Colombia, we will share the color sample with you through a high quality photo for your approval before dying your garment and sending it to you.
  5. If you do not approve the first sample, we will develop a second color sample and share it with you via a high-quality image for validation. Additional color samples after the second one will have an additional cost equal to the value of this service.
  • Keep in mind that being a handmade process, colors may vary slightly from the reference image or color sample in terms of tonality, intensity and location in the final item.

Exchanges (Custom & Unique)

  • If your art piece does not meet the specifications of your order, we will receive back your items to make the necessary adjustments.
  • Keep in mind that these art pieces are made to measure. If you want to make a change in the design of an item after it is crafted or delivered, or you want to make a substantial change in the initial measurements, this will have an extra cost of 50% of the original price of the item.
  • If you want to exchange an item with a custom color development, the value of the exchange is 50% of the original cost of the item.
  • If you are not happy with your custom dyed collection item, we can exchange it for a different size with an additional cost of 50% of the value of the original dyeing service.
  • Keep in mind that if you want to exchange your item for another without custom dyeing, the value of the custom dyed service is not included in the value of your exchange and is not refundable. If you want to exchange your item for another custom dyed color, the custom dyed service fee will be charged again.
  • The delivery time for exchange items is 20 calendar days after receiving the items for your exchange.
  • Due to our artisan dyeing process, where the location and tonality of the colors may vary slightly, we can only accept color exchanges in case the final result varies drastically from the original reference.
  • To make an exchange, send us the items you want to change and we will send you your new items at no additional cost.
  • If we have made a mistake in your order, our team will request to collect your items and help you with the exchange. Only in this situation, we can assume the cost of sending your exchanged items to our address.
  • If you need to make additional exchanges after the first exchange, keep in mind you will have to assume the cost of sending us your items and resending them to you.