Not quite right? No worries, we want you to love your Entreaguas art piece as much as we do. We happily accept exchanges within 30 days of purchase for all non-sale items.
To make an online exchange, follow these steps:
1. Fill out our exchange form and we will get back to you shortly.
2. Send your items to the address we'll provide once you contact us.
3. Get your package tracking number and email it to us. We are unable to exchange your pieces without a tracking number. We can't be responsible for lost packages.
Please note that while we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.
We'll be more than happy to change your art pieces for a different size or give you store credit to be used in purchases of equal or higher value of the exchanged items.
Exchanges can take up to five business days to be processed once the items are received back into our warehouse. Exchange times for custom art pieces and made by order art pieces may vary.
During busy periods it can take longer for exchanges to be processed. Exchanges are subject to stock availability. A limit of 1 exchange per order applies, unless product deemed faulty by Entreaguas.
