FAQ – Entreaguas Wearable Art

Note: Due to the recent Coronavirus crisis, delivery estimates may vary.

United States: 5 - 6 business days

Puerto Rico: 5 - 6 business days

Mexico: 6 - 7 business days

Canada: 7 - 8 business days

Rest of North America: 7 - 8 business days

Spain: 7 - 8 business days

Switzerland: 7 - 8 business days

Germany: 7 - 8 business days

Rest of Europe: 7 - 8 business days

Central America: 7 - 8 business days

Peru: 6 - 7 business days

Australia/New Zealand: 8 - 9 business days

South Africa: 8 - 9 business days

Asia: 8 - 9 business days

Note: Art pieces from our Collectors or Loungewear Collection require more artisanal work and are more produced in limited quantities or by order, therefore they may take from 20-30 days to be delivered.

While we try our best to ship all orders on the day of purchase. Please note that it can take up to 3 business days before your order gets picked up by the shipping courier at our facilities.

Our artisans and dispatchers don't operate on Sundays or public holidays. With all the passion they put in each art piece, it’s important to have breaks too! So your order will be dispatched the following business day.

Note: From time to time, there can be the occasional customs or courier delay which may affect your delivery timeframe.

We're unable to supply estimated duties and taxes as this information will vary by country. You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.

Please be aware that we do not have any control for any duties, customs and taxes levied by the country your order is being shipped to, please contact your local customs office to find out more information if you are unsure of the charges.

If you refuse a shipment from Entreaguas, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

Not quite right? No worries, we want you to love your Entreaguas art piece as much as we do. We happily accept exchanges within 30 days of purchase for all non-sale items.

November 2020 SALE:

Sale items sold on November 2020 may be exchanges 30 days after purchase date. Please keep in mind that for exchanged sale items, the purchaser will assume the exchange shipping costs.

To make an online exchange, follow these steps:
1. Fill out our exchange form and we will get back to you shortly.

2. Send your items to the address we'll provide once you contact us.

3. Get your package tracking number and email it to us. We are unable to exchange your pieces without a tracking number. We can't be responsible for lost packages.

Please note that while we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.

We'll be more than happy to change your art pieces for a different size or give you store credit to be used in purchases of equal or higher value of the exchanged items.

Exchanges can take up to five business days to be processed once the items are received back into our warehouse. Exchange times for custom art pieces and made by order art pieces may vary.

During busy periods it can take longer for exchanges to be processed. Exchanges are subject to stock availability. A limit of 1 exchange per order applies, unless product deemed faulty by Entreaguas.

Size/Fit Guide

Shipping

Exchanges

Garment Care

Payments

More questions?