To help you find the perfect size for your art pieces, we have created the following size guide.
Yes! We offer free shipping for U.S. and International art lovers for purchases over US $150.
If your order is below the free shipping amount, don’t worry! Purchases below USD $150 have a flat rate of USD $15.
Note: Due to the current pandemic, delivery estimates may vary.
United States: 15 business days Puerto Rico: 15 business days Mexico: 20 business days Canada: 20 business days Rest of North America: 20 business days Spain: 20 business days Switzerland: 20 business days Germany: 20 business days Rest of Europe: 20 business days Central America: 20 business days Peru: 20 business days Australia/New Zealand: 20 business days South Africa: 20 business days Asia: 20 business days
Art pieces made by order or from our Collectors collection may take up to 30 business days to be delivered.
Our artisans and dispatchers don't operate on Sundays or public holidays. With all the passion they put in each art piece, it’s important to have breaks too! So your order will be dispatched the following business day.
Note: From time to time, there can be the occasional customs or courier delay which may affect your delivery timeframe.
We’ll provide you with a tracking number once your order is dispatched so you can see where pretty art pieces are at all times.
Entreaguas uses DHL and FedEx for all U.S. and international orders.
Our packages don’t require signature on delivery.
We're unable to supply estimated duties and taxes as this information will vary by country. You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Please be aware that we do not have any control for any duties, customs and taxes levied by the country your order is being shipped to, please contact your local customs office to find out more information if you are unsure of the charges.
If you refuse a shipment from Entreaguas, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
Not quite right? No worries, we want you to love your Entreaguas art piece as much as we do. We happily accept exchanges within 30 days of purchase for all non-sale items.
2. Send your items to the address we'll provide once you contact us.
3. Get your package tracking number and email it to us. We are unable to exchange your pieces without a tracking number. We can't be responsible for lost packages.
Please note that while we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.
We'll be more than happy to change your art pieces for a different size or give you store credit to be used in purchases of equal or higher value of the exchanged items.
Exchanges can take up to five business days to be processed once the items are received back into our warehouse. Exchange times for custom art pieces and made by order art pieces may vary.
During busy periods it can take longer for exchanges to be processed. Exchanges are subject to stock availability. A limit of 1 exchange per order applies, unless product deemed faulty by Entreaguas.
We do not offer refunds for any of our pieces, follow our size guide or contact us through our chat to ensure you have the perfect fitting piece.
All sale items and "Last Units" items are final, they are yours to keep.
While we hope this never happens, if you do receive a damaged piece, please contact us immediately at email@example.com.
- Wash by hand.
- Wash with mild soap only (without chlorine).
- Do not twist.
- Do not iron.
- Dry in the shade.
- Do not pull fabric more than strictly necessary.
- Do not rub against rough surfaces.
- Wash, dry and store the cups separately.
Each Entreaguas' piece is unique due to its artisanal elaboration. For this reason, details in the hand-dyed, embroidery and macrame can vary from the photo, but the quality or the design of the silhouette is unnafected.
Absolutely! We've taken several steps to ensure all information received from our online guests is secure. Entreaguas uses Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information.
Off course! Contact us through our chat for a hand with online orders.