Not quite right? No worries, we want you to love your Entreaguas art piece as much as we do. We happily accept exchanges within 30 days of delivery for all non-sale items.
We'll be happy to change your art pieces for a different size or give you store credit to be used in purchases of equal or higher value of the exchanged items.
To be able to accept your exchange, make sure:
- Items are in their original condition, not worn or washed.
- All tags are attached.
- Hygiene seal in place for items that apply.
To make an exchange online, follow this easy steps:
1. Click here to start your exchange.
2. Pack the items to return in their original packaging, together with information in the exchange slip. If you don't have the exchange slip, include in the package a paper with your name, order number, email, cellphone number and the size you want us to send you.
3. If you bought a matching bikini or a matching outfit, send us the complete bikini/outfit to guarantee that the new items you receive match.
4. Send us the items to exchange to the address we'll share with you when you contact us.
5. Share with us the tracking number of the package. We are unable to exchange your pieces without a tracking number.
Keep in mind:
- While we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.
- Exchanges are subject to stock availability
- Limit of 1 exchange per order.
